Privacy Policy

Last Updated: July 03, 2024

Woodhill Campsite (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking on www.woodhillcampsite.co.uk (the “Site”).

1. Personal Information We Collect

Device Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.
• Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
  
  

Order Information: When you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any bookings placed through the Site (including processing your payment information, arranging for your stay, and providing you with invoices and/or booking confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our bookings for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  
  

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at Network Advertising Initiative.

You can opt out of targeted advertising by using the links below:

• Facebook
• Google
• Bing
  
  

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Digital Advertising Alliance.

5. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Minors

The Site is not intended for individuals under the age of 18.

9. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at woodhillcampsite@gmail.com or by mail using the details provided below:

Woodhill Campsite Woodhill Campsite, Kennaways, Ospringe, Faversham, Kent, ME13 0HA, United Kingdom

Additional Information

Security of Your Information We are committed to ensuring that your personal information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Third-Party Booking Websites As an option, we use Cool Camping in connection with bookings. This means your personal information will be held on record with them. We have a written agreement with Cool Camping about how it protects your personal information. They have their own Privacy Policy on their website that can be viewed here.

The Camping and Caravanning Club In order to stay with us, you need to be a member of The Camping and Caravanning Club. We may enrol you at the point of booking, or you may already be a member. We have a written agreement with the Club about how your information may be used. Please see here for more information. The Camping and Caravanning Club only records your name and email address.

Links to External Websites Our website has links to external websites that we think may be of interest to you. However, we cannot be held responsible for the content of those websites or for any personal information you provide while visiting these websites.

Access to Your Personal Information Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please write to us at the address provided above.

Opting Out of Cookies Like most other websites, our website uses small tracking cookies and other services to enhance your browsing experience and to help you use our website. You are free to opt-in or opt-out of non-essential tracking cookies; however, you may encounter a downgrade in website functionality if you choose to opt out. Cookies do not give us access to your electronic device or any other information about you.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at woodhillcampsite@gmail.com.